FAQ

Strikes Off
-Instock A4 size strikes are free, buyer only pay for express fee.
-Custom print strikes off, please enquiry
 

Secrecy:
-Gurantee to protect the copyright of all the design and customer’s information. WIll not show any design from clients on line or send to other people.
 

Files:
-The format of file can be TIF,PSD,BNG,AI,JPEG and so on.
-The DPI must be 300 to make sure the printing will not be blurry.
-If the file is too big, suggest to upload the file to cloud storage(dropbox, google driver, or wetransfer) Share the link for us to download.

 
Turn around time:
-7-10 days for strikes, 15-20 days for bulk order.
 
Methods of payment:
-50%deposit, 50%balance before delivery
-T/T, PAYPAL,CREDIT CARD,WESTERN UNION,DEBIT CARD


Package:
-Inner pp bag&outside woven bag
 
Shipping:
-By air(express), ETA is 5-7 days
-By sea, ETA is 30-45 days.
 

Quality standred:
-The shrinkage rate is about 3%-5%. All the fabric have been preshrunk.
-Color fastness is more than Grade 4. We use the top quality ECO-INK imported from Netherlands and Italy. Color is bright and the fabric is eco-friendly.
-The flaw control less than 5%
-When do in bulk, the color will above 95% match the strike off.
-The color on the fabric is as bright as the design file. The fabric is super soft and smooth.
-For the basic fabric, we use high quality yarn to knit, and can control the weight and width of the fabric stable.
-All the fabric check twice by QC before send out, we will keep history quality checking records for 1 years

 
Sales service:
-If the price including express, we reponsible for the lost packages during in transit.
-If the fabric has any issue, please take the pictures and let us know. We will reprint the flaw or refund the flaw part.
 

Cutting & Sewing service:
-We provice cutting and packing service. We also pick up custom garment orders.
-Support small wholesale, can on behalf of the consignor to send out small pack from 1 meter.

 
Contact us:
We love to hear from our customers so please conctack us anytime with questions, comment, complaints, compliments, or suggestions. We really listen to our customers and their feedback so we can provide you the best shopping experience possible!
Please contact us at
 info@customprintingfabric.com, We’d love to hear from you!

QQ